Our Water Damage Restoration Process

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Our Water Damage Restoration Process 2018-02-06T16:42:28+00:00

An Industry-Leading Water Damage Cleanup Process that Gets the Job Done

Water flows through the path of least resistance, and for flooring, this usually means it flows toward substructures and lower floors. Porous materials including wood and sheetrock will soak up the water, which allows it to travel upward. The effects of these include discoloration, swelling, broken adhesive bonds, delamination (or floor separation), warping and overall breakdown of building materials. The longer your property is exposed to water before treatment, the greater the damage. This means that even if the water evaporates, it still can cause damage to ceilings, walls and contents.

ServiceMaster Professional Clean is a highly reputable, licensed, insured and endorsed water damage service provider. Along with having years of experience in the field, our qualified technicians have completed advanced training in water mitigation, dehumidification systems, mold remediation and corrosion control. They also continue their education to learn about new techniques and equipment in order to serve you in the best way possible.

Understand that this information is highly generalized, and although useful, it may not apply to your specific needs. However, we hope it will answer your questions and help you understand the kinds of treatment regarding water damage restoration. It is our goal to restore your property quickly, thoroughly and efficiently. Drying and restoration may fall under the following three phases before completion:

Phase 1: Emergency Service

You must sign a Statement of Authorization before work can begin. A ServiceMaster Professional Cleaning trained technician will begin by assessing whether your carpet is salvageable and if it can be dried in place. If so, we will extract as much water as possible. High-velocity air movers and dehumidifiers will help dry the carpet and sub-floor quickly – to ensure that it fully dries, this equipment must be left on for a designated amount of time. The carpet may need to be treated to inhibit microbial growth. If the pad cannot be dried in place, we will detach the carpet from the tack strip and remove the wet padding to expedite the drying process. We will also take a pad sample to our office to match and order for reinstallation. If your carpet is deemed unsalvageable, it is possible the technician will advise removing both the pad and carpet.

Job site Inspections:

It is necessary for us to have access to your property during business hours during the drying process in order to monitor the temperature, humidity and equipment. Please contact our office regarding your preferred method for re-entry to your property so we can monitor our restoration efforts.

Phase 2: Reinstallation/Cleaning

If your carpet can be restored successfully, we may need to install new padding along with reinstalling carpet. This process includes: Re-stretching, re-attaching the tack strip, seam repair and threshold repair or replacement. After the reinstallation, we clean and deodorize your carpet. Additionally, when the carpet and pad can be restored through in-place drying, the carpet will need to be cleaned and deodorized. During this phase, any upholstery or other damaged furnishings will be cleaned. Also, if the equipment is still present, technicians will remove it at this time.

Phase 3: Structural Repairs

Upon completing the drying process, technicians will assess and repair any possible structural damage (if applicable). This includes repairing drywall, ceilings and floors. If carpet cannot be salvaged, new carpeting and padding will be installed as well. This phase requires completing structural repairs before reinstallation and cleaning.