ServiceMaster Professional Clean is the right company to entrust any fire damage repair to your property. We understand the difficulty that fire damage can bring, but rest assured, ServiceMaster’s qualified technicians are fully capable to restore your property in the most efficient way possible.
Although this may be your first time dealing with fire damage, ServiceMaster Professional Clean has helped many people through the process countless times. Years of experience have led us to use advanced scientific methods, techniques and products for restoring fire-damaged buildings and personal properties.
We strongly urge you to not attempt “do-it-yourself” restoration without consulting your ServiceMaster Professional Cleaning Restoration Project Manager. If things go wrong, this could actually make the damage worse. For example, touching soot-laden surfaces can permanently set the soot, leaving it unable to be successfully removed. Please consider that fire damage ensues complex chemical reactions and hidden damage, which may require specific products, equipment and expert methods to be restored. Returning your property back to pre-damaged conditions and helping families and individuals with successful restoration are what we do best.
Understanding Fire and Smoke Damage
Smoke is just as much damaging as fire can be to property. No matter where the fire starts, smoke can permeate throughout the building, and it can combine with humidity to form corrosive residues that cause secondary damage. Indeed, long after the fire is extinguished, your property can still be damaged by free-floating smoke as it settles on surfaces.
Additionally, although fire may burn, residual smoke may burn as well. This is called etching, pitting or chemical burning. If this happens, quick response and action are critical – the more time that elapses before treatment, the greater the damage.
ServiceMaster Professional Clean is a highly reputable, licensed, insured and endorsed provider of fire and smoke restoration services. Along with having years of experience in the field, our uniformed Restoration Technicians have completed advanced training in fire mitigation, restoration systems and corrosion control. We also require our technicians to continue their education in order to stay up-to-date about the latest restoration technologies.
We understand that smoke or fire loss to a property is highly circumstantial. However, we hope that this generalized advice will answer your questions and aid you in understanding the processes and procedures for restoring your fire-damaged property. We also understand that as a property owner, you deserve clear and thorough communication during the restoration process. We ensure that full cooperation with both you and your insurance claims representative – every step of the way.
Restore Vs. Replace Decisions
If possible, ServiceMaster Professional Clean works to restore all property to its pre-loss conditions; however, it is possible that some items cannot be restored. Additionally, others could cost more to restore to their actual value. Keeping this in mind, we will advise you and your insurance claim representative and help explain the limits of what we can do as professional restorers.
Checked Items Apply
Our assessment of your property includes a thorough visual inspection and photo documentation of your property to determine the extent of the damage. This allows us to create a specialized, efficient plan for restoring your property. To guarantee a proper claims investigation, the area where the fire started must remain undisturbed until released for cleaning by your insurance representative.
The following information is a checklist of possible services and items that can be applied to fire-damaged properties. Upon assessing the damage, a ServiceMaster Professional Cleaning Restoration Project Manager will walk you through this checklist, picking items that apply specifically to your property. While not all of the items may apply to your circumstance, this information will nonetheless help you understand the processes and procedures needed in order to restore the fire-damaged property.
Your damages were caused by one of the following:
- Protein Fire: Burnt food from the oven or stove – strong odor and smoke residue on surfaces are present.
- Complex Fire: Multiple natural and synthetic items inside the structure have burned – black smoke residue on surfaces and synthetic smoke odors are present. To protect at-risk surfaces, emergency corrosion mitigation may be needed.
- Natural Fire: Trees, shrubs and/or bushes have burned – smoke has penetrated the structure from the outside, and smoke residue and odor are present.
- Furnace Malfunction: Heating appliances such as oil-fired furnaces malfunctioned – smoke has permeated throughout the property.
- Board up or cover the property with a tarp to secure and protect it from the elements.
- Inspect furnace or air conditioner unit; replace furnace filter, cover supply and return air vents to prevent smoke and odor cross-contamination into other areas; clean and deodorize ductwork.
- Turn off electrical power for safety purposes.
- Restore electrical power to use lighting and restoration equipment.
- Remove debris to allow for a complete restoration, and to provide the worker and occupant safety.
Perform Emergency Water Damage Mitigation
Extract excess water remaining from firefighting; check flooring and structural components for remaining moisture; utilize drying and dehumidification equipment.
Perform Emergency Corrosion Mitigation
- Empty refrigerators or freezers, empty food cabinets and dispose of spoiled food items to prevent spoiling odors. Note: We recommend you keep a list of all disposed of items.
- Begin initial odor control measures such as ventilation, application of deodorizers, placement of air filtration units, etc.
- While the remainder of your clothing is restored, bring several changes of clothing for immediate use, and arrange for emergency laundry and dry cleaning services.
Odor Control Services
To successfully remove odors from fire and smoke damage, a variety of professional-grade products, systems and specialty equipment is required. We have the capability to remove a wide array of fire damage-related odors.
- Air Scrubbers: Airborne smoke particles are present long after the fire has been extinguished. Air scrubbers use High-Efficiency Particulate Air (HEPA) filtration to remove these particles from the air. This ultimately enhances the air and makes it safe for breathing. It is important to not move or turn off this equipment.
- Thermal Fogging: This process neutralizes odor, using a strong deodorizer that counters the smoke throughout the property. This form of removal requires evacuating all pets, plants and human occupants for a short period of time.
- Ozone: Ozone is an oxidizing agent produced by a portable ozone generator. This process also requires evacuating all pets, plants and human occupants for a short period of time.
- Restoration Laundry/Dry Cleaning: Because fire damage requires a special form of treatment for clothing, this service is provided by a restoration dry cleaner. It includes an accurate inventory control and documentation of clothing and textiles, including bedding, window coverings, etc.
- Carpet and Furniture Cleaning: Includes inspection, pre-testing, professional cleaning and deodorization, speed drying and covering to protect the property during restoration. If necessary, this service includes the re-application of stain protection.
- Structural Restoration: Includes cleaning ceilings and walls, and polishing and deodorizing woodwork.
- Closets, Attics, Cabinets and Drawers: These areas are sources of trapped smoke odor – they require cleaning, deodorization and ventilation.
- Hard Surface Floor Cleaning: Inspection and cleaning of marble, stone, tile, wood, laminate and other types of flooring. The floors will also be covered for protection during structural restoration.
- Separate Items: Working with you and your insurance claim representative, we will assist you in the decision making process regarding items we cannot clean or restore.
Hard and Soft Contents Restoration
Our advanced system and expertise in fire-damage restoration allow us to restore a wide array of smoke-damaged contents, including furniture and upholstery, knick-knacks or your other belongings.
- Hand Washing and Drying: We take the time to clean your items by hand – care is taken to use dry methods when your items are water-sensitive.
- Ultrasonic Cleaning: Ultrasonic tanks are used to clean certain items. Some examples that are cleaned ultrasonically include aluminum blinds, collectibles and other smaller contents.
- Furniture and Upholstery Cleaning: We are able to assist you in the process of cleaning your furniture or other upholstered items. As this requires special equipment, we have products and trained technicians who are certified specifically for furniture restoration.
As some items require specific, qualified restorers, ServiceMaster Professional Clean will work with your insurance company to manage this process for you. Such restorers include appliances, electronics, HVAC systems, furniture, textiles, antiques, etc.